What does a pit boss do?
In land-based casinos, gaming tables for blackjack, craps, roulette and other games are typically arranged, back-to-back, in groups or ‘pits’ on the gaming floor. As the title suggests, the pit boss is the person who oversees the operation of a particular pit. This of course isn’t the case in the virtual world of the best casino sites online. The pit boss has numerous responsibilities, not least the supervision of all the games in the pit, including dealers and other personnel, to ensure that they run smoothly, according to the policies of the casino and the regulations of the jurisdiction in which it operates.
The pit boss can open and close gaming tables in response to demand, staffing levels and availability and move staff around to create the best possible gaming experience for players. Indeed, the pit boss is heavily involved in customer service, meeting and greeting players, answering questions, resolving disputes quickly and fairly and generally ensuring that players are happy and comfortable. Indeed, this may extend to opening lines of credit or offering ‘comps’, such as free drinks, meals and hotel rooms to winning players as an enticement to stay in the casino and keep playing.
The pit boss must account for all the money entering, or leaving, the pit while he or she is on duty, so must be constantly aware of the security risks posed by so-called ‘advantage players’, such as card counters, and just plain, out-and-out cheats. Again tasks that don’t apply to online casinos like https://www.casinosonline-canada.ca/ . Of course, dealers and other pit personnel may be guilty of dishonesty, either of their own volition or in collusion with players, so the pit boss really does need eyes in the back of his head.